Reservation System

Location
Privacy Policy
PRIVACY POLICY

At Trim Castle Hotel we understand that privacy is an important issue for visitors to the Trim Castle Hotel website and its related domains. We are committed to protecting and respecting your privacy. The following information is designed to help visitors understand what information we collect from our site, and how we handle and use the information after that. Please note that the policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.

Information Collection and Use

Trim Castle Hotel is the sole owner of any information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Trim Castle Hotel may collect information from our users at several different points on our website. We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.

We may collect and process Data. Including the following in the course of providing services to you, which could contain your personal data: your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered into with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving licence; details of your passport and all other Data which you ask is to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, retail, food and beverage related services to you. your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered into with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving licence; details of your passport and all other Data which you ask is to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, retail, food and beverage related services to you.

We use your personal data that we hold to:
1. In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
2. Carry out our obligations arising from any contracts entered into between you and us;
3. In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
4. Comply with legislation;
5. Notify you about changes to our services.
We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify is to that effect.

Security and Storage

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern securities practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the internet. We will continue to revise policies and implement additional security features as new technologies become available.

The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.

Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.

We only share or disclose your information if we have your permission or if we are required to do so by law. We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers.

External links

Trim Castle Hotel website may contain links to other sites. Please take note that Trim Castle Hotel is not responsible for the privacy policies or practices of such other sites. We encourage our users to be aware

General enquiries

If a user contacts Trim Castle Hotel with a general enquiry, the user may need to provide Trim Castle Hotel with personal information (for example contact details). Trim Castle Hotel will use this personal information to respond to the enquiry and track further correspondence. Personal information collected is not used for any other purpose.

Cookies

Cookies are small text files that a site transfers to a visitor's hard disk or browser for added functionality or for tracking site usage. In order to measure the effectiveness of our online presence, Trim Castle Hotel may use cookies to determine the path users take on our site and to identify repeat visitors of our site. We do not use cookies to gather personal information such as a person's name or e-mail address.

Disclosure of your Informationwhen they leave our site and to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies solely to information collected by this site.

Changes to Trim Castle Hotel Internet Privacy Policy

Trim Castle Hotel may, from time to time, make changes to this policy. We reserve the right to make these changes at our sole discretion. We recommend that users of this site re-visit this privacy policy on occasion to learn of new privacy practices or changes to our policy. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this policy as modified.

Contact Us

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at info@trimcastlehotel.com. You are legally entitled to request details of the personal information which we hold about you under the data protection act. All requests will be delay with promptly and efficiently.
Cookie Policy
Cancellation Policy

Should you wish to cancel a reservation prior to arrival, the Trim Castle Hotel has a strict policy of 48 hours notice. In the event of the Trim Castle Hotel not being notified of a cancellation the first night's accommodation will automatically be charged to your credit card.
Health & Safety Info

Trim Castle Hotel

Care Programme

At Trim Castle Hotel we have developed a care programme, that will constantly evolve as Co-Vid 19 restrictions ease. This programme is to ensure that our guests, team members and suppliers will all be able to return to  a safe environment at Trim Castle Hotel.

This programme will include health and safety guidelines and recommendations that have been developed by the Irish Hotels Federation and the HSE.

Please note that whilst we value each and every one of our customers who have chosen to stay at Trim Castle Hotel, we ask that any guests planning to arrive to Trim Castle Hotel review the government guidelines in relation to travel from your respective country and follow the restrictions that are advised.  Please be advised that we may ask for proof of quarantine if we feel this is necessary.

We do hope that you understand our position as we endeavour to protect the health and safety of all of our customers and staff.

This programme will cover new safety policies and procedures for:

Keeping You Safe

Our Team

Checking in and out of the hotel

In room service

Our food outlets

Communal Areas in the Hotel

An outline of each area includes but is not limited to:

Keeping You Safe

At Trim Castle Hotel, we have a AHU System in place. This system regulates our heat, ventilation and air-conditioning. The system uses ISO filters that changes the air throughout the Hotel up to 30 times per hour.


Our Team

All of our team have completed Covid – 19 training and will receive refresher training prior to reopening of the hotel.

We will follow Government guidelines regarding Personal Protective Equipment and the wellbeing of our team is extremely important to us.

All Team Members will be required to complete the 'Return To Work' form.

Infrared Temperature Checks will be implemented for all Team Members as they arrive into the Hotel.

Checking in and out of the Hotel

Prior to Arrival

If you would like to pay for your accommodation prior to arrival to this hotel we can offer a secure payment option to our guests, this will reduce your check in time please email info@trimcastlehotel.com today to avail of this option. Email receipts will also be available.

On Arrival to The Hotel:

On arrival, access to the hotel will be located on the left-hand side as you come through the car park barrier between the Barista Café and The Kilkenny Shop. A member of our team will be there to direct you to reception.

Please ensure that only one member of your party checks in at reception.

We would recommend leaving your credit card details with reception on check in to enable you to room charge and move around the building without having to handle cash.

Our hotel key cards are sanitised after each use.

Lift access is available from the hotel lobby, these will be frequently cleaned and sanitised.

Please use stairways where possible or access the lift only with your own party.

In house guests staying multiple nights will have fresh towels left outside the bedroom door daily and Full Linen changes will be completed on every 4^th night of your stay. If you require anything extra please contact reception .

Check Out

An express check out facility will be available, please advise reception on the night prior to departure and this can be arranged for you.

In room service

We are continually developing our cleaning programme for all rooms in line with Government Guideline.

We will be reducing touchpoints and footprint in rooms.

Any extra amenities will be removed from the room.

If you require anything extras from the hospitality tray please contact reception.

Should guests require in room dining our Room Service Menu will be available online.

There will be hand sanitiser stations on all bedroom floors.

Our food outlets

Buffet services for breakfast will be replaced by table service for all guests.

We now have set times for breakfast 8am, 9am & 10.15am please advise reception on arrival what time you would like to book breakfast.

Bookings are essential for Dinner Reservations in The Bailey Bar.

Menus will be cleaned and sanitised after each use.

Tables and chairs will be sanitised after each seating.

Tables will be situated in line with government guidelines on social distancing.

Communal Areas in the Hotel

All communal areas in the hotel will receive frequent sanitisation and a risk assessment of all touch point will be carried out from the viewpoint of guests, staff and suppliers.

Hand sanitistation stations will be available in all public areas in the hotel.

Where possible doors will be left open and touch points will be reduced.

Signage will be in place to indicate what social distancing is required in all areas.

Physical Distancing

Customers are reminded to practice physical distancing by keeping 2 metres away from anyone not in their party while standing in lines, waiting on lifts and moving around the hotel. There will be signage throughout the hotel to guide you in and out of outlets. Hand sanitising stations will be located at entrance to the hotel and high traffic areas.

While many of the above actions will alter how we serve and look after our guests none of them will result in a reduced service experience. Some of the changes will be visible while others will be less obvious but will be taking place in the background. We are looking forward to welcoming everyone back and your safety is paramount to us.

Location

Check in

Check out

Nights

Thank you!

Check Availability